Terms & Conditions

1. Definitions

In these Terms and Conditions:

• “Company” means LyonAirportTransfer.com and its licensed VTC operator entity.
• “Client” or “Passenger” means the person making the booking and/or travelling in the vehicle.
• “Driver” means the professional VTC-licensed chauffeur assigned to the booking.
• “Journey” means the ground transfer service agreed at the time of booking.
• “Booking” means a confirmed reservation for a Journey, accepted by the Company.

2. Booking & Confirmation

2.1 All bookings must be made in advance — either online via our website, by email, or by telephone. We do not accept street hails.

2.2 A booking is only confirmed once the Client receives a written booking confirmation by email. This confirmation constitutes a legally binding contract between the Client and the Company.

2.3 The Client is responsible for ensuring all journey details (pickup address, destination, date, time, passenger count, flight number) are accurate at the time of booking. The Company accepts no liability for journeys affected by incorrect information provided by the Client.

2.4 For airport pickups, the Client must provide a valid flight number. The Company uses this to track arrivals in real time.

3. Pricing & Payment

3.1 All prices quoted are fixed and all-inclusive. They include all applicable taxes, tolls, motorway fees, airport surcharges, and the driver’s waiting time up to the free period specified in Section 5.

3.2 The quoted price is per vehicle, not per passenger. All passengers travelling in the same vehicle pay the same total price.

3.3 There are no surcharges for night travel, weekends, or public holidays unless explicitly stated at the time of booking.

3.4 Payment may be made online at the time of booking (by card, Apple Pay, or Google Pay via Stripe), or in cash to the driver on board. Corporate clients may arrange monthly invoicing by prior agreement.

3.5 Prices are quoted in euros (€). The Company accepts no responsibility for currency exchange variations for clients paying in other currencies.

4. Cancellations & Modifications

4.1 Free cancellation: Bookings may be cancelled free of charge up to 24 hours before the scheduled pickup time.

4.2 Late cancellation (less than 24 hours): A cancellation fee of 50% of the booking value will be charged.

4.3 No-show: If the Client fails to appear at the agreed pickup point within the waiting period (see Section 5) and has not contacted the Company, the full booking amount will be charged.

4.4 Modifications: Changes to pickup time, destination, or passenger count must be requested at least 6 hours before departure. Modifications are subject to availability. The Company reserves the right to adjust the quoted price where modifications substantially change the journey.

4.5 Refunds for eligible cancellations will be processed within 5–10 business days to the original payment method.

5. Airport Pickups — Waiting Time

5.1 For international arrivals: The driver will wait for a maximum of 60 minutes after the flight’s actual landing time, free of charge.

5.2 For domestic arrivals: The driver will wait for a maximum of 30 minutes after the flight’s actual landing time, free of charge.

5.3 For non-airport pickups: The driver will wait for a maximum of 15 minutes after the agreed pickup time. Waiting time beyond this may be charged at €1.50 per minute, at the Company’s discretion.

5.4 The Company tracks all flights and adjusts the driver’s arrival accordingly. If a flight is delayed, the Client will not be charged for the delay.

6. Passenger Obligations

6.1 Passengers must be ready at the agreed pickup location at the agreed time.

6.2 Passengers must behave respectfully toward the driver and other passengers. The Company reserves the right to terminate a journey if passenger behaviour is deemed dangerous, abusive, or threatening (see Section 8).

6.3 Smoking and vaping are strictly prohibited in all vehicles. A cleaning surcharge of up to €150 will be levied for violations.

6.4 Consumption of alcohol is not permitted in vehicles unless pre-arranged for special occasions (e.g. wedding or corporate event bookings).

6.5 Passengers travelling with pets must declare this at the time of booking. Pets must be transported in an appropriate carrier. The Company reserves the right to refuse undeclared animals.

7. Luggage & Equipment

7.1 Standard luggage allowances vary by vehicle (E-Class: 3 large cases; V-Class: 7 large cases). The Client must indicate luggage at the time of booking.

7.2 Ski bags, snowboards, and boot bags are transported free of charge on ski route bookings. Please indicate the number of ski sets at booking.

7.3 The Company accepts no liability for damage to, or loss of, luggage unless caused by proven driver negligence.

7.4 It is the passenger’s responsibility to ensure all luggage is collected from the vehicle at the end of the journey. The Company will make reasonable efforts to return forgotten items but cannot guarantee retrieval.

8. Driver Rights & Refusal of Service

8.1 The driver has the right to refuse or terminate a journey if a passenger is under the influence of alcohol or drugs to the extent that they may pose a risk to the driver, vehicle, or other passengers.

8.2 The driver may refuse to transport undeclared animals or excess luggage that cannot be safely accommodated in the vehicle.

8.3 In the event of a terminated journey, the full booking amount remains payable.

9. Liability & Insurance

9.1 The Company carries full professional liability insurance (Responsabilité Civile Professionnelle) and passenger liability insurance as required under French VTC regulations.

9.2 The Company’s liability is limited to direct damages arising from proven negligence. We are not liable for indirect, consequential, or economic losses (missed flights, missed meetings, loss of business).

9.3 The Company is not responsible for delays caused by traffic conditions, extreme weather, road closures, police controls, or other events beyond our reasonable control.

9.4 For ski transfers in winter conditions, the Company reserves the right to delay or reroute a journey for safety reasons, without liability for consequential delays.

10. Force Majeure

The Company shall not be liable for failure to perform any obligation where such failure is due to circumstances beyond our reasonable control, including but not limited to: severe weather events, natural disasters, strikes, civil unrest, government restrictions, pandemics, or infrastructure failure. In such cases, we will endeavour to notify the Client as soon as possible and offer a rescheduled journey or full refund.

11. Complaints Procedure

11.1 Any complaint regarding a journey must be submitted within 14 days of the journey date by email to booking@lyonairporttransfer.com.

11.2 We will acknowledge your complaint within 48 hours and provide a substantive response within 10 business days.

11.3 If you are not satisfied with our response, you may contact the Médiateur de la consommation (consumer mediator) as required by French law, or seek resolution through the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

12. Governing Law & Jurisdiction

These Terms and Conditions are governed by French law. Any dispute arising from these terms or from a booking made with the Company shall be subject to the exclusive jurisdiction of the courts of Lyon, France, unless otherwise required by applicable consumer protection law.